Last updated: 2025
This Delivery & Returns Policy explains how delivery, returns, refunds, and complaints are handled on www.visufarma-shop.co.uk.
VisuFarma operates strictly as an affiliate information website and does not sell, ship, store, or return any products directly.
1. Important Notice – Affiliate Website
VisuFarma does not process orders or payments.
All products presented on this Website are offered by third-party manufacturers, pharmacies, or retailers. When you click on an external link and make a purchase, the transaction is completed exclusively on the manufacturer’s or seller’s website.
As a result:
- VisuFarma is not responsible for delivery
- VisuFarma is not responsible for returns or refunds
- VisuFarma is not a contractual party to your purchase
Any delivery, return, or refund request must be handled directly with the manufacturer or seller.
2. Delivery Policy
2.1 Delivery Responsibility
Delivery conditions, shipping methods, costs, and timelines are defined solely by the manufacturer or third-party seller.
These may vary depending on:
- The product ordered
- The destination country
- The delivery service used by the seller
VisuFarma has no control over and assumes no responsibility for:
- Shipping delays
- Lost or damaged parcels
- Customs procedures or fees
2.2 Delivery Issues
In the event of a delivery issue, including but not limited to:
- Delayed delivery
- Incorrect delivery address
- Damaged or missing items
You must contact the manufacturer or seller directly, using the contact details provided on their website or in your order confirmation.
VisuFarma cannot intervene in delivery disputes.
3. Returns Policy
3.1 Returns and Refunds
Returns, refunds, exchanges, and cancellation rights are governed exclusively by the return policy of the manufacturer or seller from whom you purchased the product.
Each third-party seller may apply different conditions regarding:
- Return eligibility
- Return deadlines
- Refund methods
- Return shipping costs
VisuFarma does not manage or approve returns under any circumstances.
3.2 Health & Pharmaceutical Products
Due to the nature of pharmaceutical and health-related products:
- Certain items may be non-returnable
- Opened or used products are often excluded from refunds
These restrictions are defined by the manufacturer or seller and applicable regulations. Users are encouraged to carefully review the seller’s return policy before completing any purchase.
4. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, you must:
- Contact the manufacturer or seller directly
- Follow their complaint or return procedure
VisuFarma cannot verify product defects and does not provide replacements or refunds.
5. Liability Disclaimer
VisuFarma shall not be held liable for:
- Delivery delays or failures
- Product defects or non-conformity
- Refused returns or refunds by third parties
- Any financial loss related to delivery or return issues
All responsibility lies with the manufacturer or third-party seller.
6. Consumer Rights
Your statutory consumer rights are governed by the laws applicable in the country where the seller operates.
VisuFarma does not provide consumer guarantees beyond those offered by third-party sellers.
7. Contact Information
For all delivery, return, or refund matters, please contact the manufacturer or seller directly.
VisuFarma – Affiliate Health Information Platform | United Kingdom